Question 1

What counts as one transform?

Accepted Answer

Each time you submit a photo and receive an AI-transformed result, that uses 1 credit. Retaking the same photo with a different style uses a new credit.

Question 2

Do credits expire?

Accepted Answer

No. Credits purchased as part of a credit pack never expire. Your 3 free signup credits also remain available until you use them.

Question 3

How fast are AI transforms?

Accepted Answer

Transforms are processed by AI and are ready in under 30 seconds — ideal for preparing before a showing or sending a quick follow-up after one.

Question 4

Can I use these images for MLS listings or public advertising?

Accepted Answer

No. ImmoMagic is designed for ethical post-showing use — to help buyers and tenants visualize potential during or after an in-person visit. Using AI visualizations in public MLS listings or advertising can mislead buyers about a property's current condition and is against our terms of use.

Question 5

Which commercial space types are supported?

Accepted Answer

We support 8 commercial styles: salon/beauty studio, wellness & spa, modern professional office, luxury executive office, retail/showroom, medical/dental office, co-working space, and restaurant/café. More styles are added regularly.

Question 6

What file types can I upload?

Accepted Answer

ImmoMagic accepts JPEG and PNG images. For best results, use a photo taken in landscape orientation with good lighting. The camera capture feature in the app works directly with your device camera — no separate upload required.

Question 7

Is my uploaded photo stored or shared?

Accepted Answer

Photos are used to generate your result and stored securely in your account. They are never shared with other users or used for training AI models. You can delete your photos at any time from your dashboard.

Question 8

How do I cancel or get a refund?

Accepted Answer

Credit packs are non-refundable once purchased, as credits are delivered immediately. However, if you experience a technical issue and a transform fails to generate, the credit will be automatically returned to your account.

Question 9

Can I use ImmoMagic on my phone?

Accepted Answer

Yes. ImmoMagic is fully optimized for mobile browsers on iOS and Android. The camera feature uses your phone camera directly — no app download required. Simply open immomagic.com in your mobile browser and sign in.

Question 10

What makes commercial AI virtual staging different?

Accepted Answer

Commercial spaces require different design vocabularies — a salon needs stations and mirrors, a medical office needs clinical finishes, a co-working space needs open workstation layouts. ImmoMagic has 8 dedicated commercial styles built specifically for these contexts, rather than adapting residential styles.

Question 11

Who is ImmoMagic for?

Accepted Answer

Any real estate professional — residential agents, commercial advisors, property investors — who needs to help clients visualize the potential of a space they are considering. ImmoMagic is particularly valuable for vacant properties, spaces with outdated décor, and commercial units where prospects need to picture their specific business concept.

Frequently asked questions

Frequently asked questions